Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps

Hello Xfinity Support,

I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts.

Here’s what I’ve already tried:
- Used the official activation link (xfinity.com/activate-peacock) while signed in with my primary Xfinity ID.
- Cleared cache/cookies and attempted activation in multiple browsers, including incognito/private mode.
- Attempted activation directly through my Xfinity device (Flex/Xumo Stream Box).
- Checked for and canceled any existing Peacock accounts tied to my email.
- Contacted support via online chat, phone, and in‑store visit — no resolution so far.

At this point, it seems like my account may need a manual refresh or the Peacock benefit needs to be removed and re‑added. Could you please escalate this to the team that handles entitlement resets for Peacock Premium?

Thank you for your help in resolving this.