Hello there, @user_85e718. I am sorry to hear the devices are not pausing as intended. If you just manually set a device to pause, do it work? Is this happening on all devices or specific ones?
What is happening when you press the pause button? Are you getting an error message?
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Thank you for sharing those details, @user_85e718. I would like to take a closer look into the app and those devices. To get started, please send us a direct message with your full name and service address?
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I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCKorie
Problem Solver
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1.1K Messages
2 years ago
Hello there, @user_85e718. I am sorry to hear the devices are not pausing as intended. If you just manually set a device to pause, do it work? Is this happening on all devices or specific ones?
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user_85e718
Visitor
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3 Messages
2 years ago
I only need it for the kids devices not everyone. But even the pause button is not working
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user_85e718
Visitor
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3 Messages
2 years ago
It does nothing. They are already paused but still access the internet
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