Visitor
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1 Message
Paused devices
My phones and iPads keep saying “device paused” but I never paused them on my network and can’t seem to get them to get off of being unpaused. How do i get this to stop and not keep happening?
Visitor
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1 Message
My phones and iPads keep saying “device paused” but I never paused them on my network and can’t seem to get them to get off of being unpaused. How do i get this to stop and not keep happening?
CCKimberly1
Official Employee
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842 Messages
2 years ago
I know how aggravating this can be and thank you for reaching out to us for assistance, @user_6d9425. To access the option to pause and unpause the device, you will need to access the Xfinity App by logging in under the Primary (possibly the Manager, too) username.
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