Curly's profile

Contributor

 • 

43 Messages

Tuesday, March 24th, 2020 10:00 AM

Closed

Paused Devices

I connected with Comcast's online chat today to try and find a way to lower my bill.  Well, that never happened but I ended up ordering a new digital adapter for one of my TVs.  I was on the chat for 1.5 hrs!! When the chat ended I couldn't get anywhere on the internet with my Mac, iPad or iPhone.  My husband has a Windows laptop and he too was having problems.

After searching around on the X1 help site (on my TV) I found an area within WiFi help that led me to see these devices were 'paused'.  I have no idea how this happened and I was not even aware of it until seeing it today.  I unpaused all but am very curious as to why this happened.

It was difficult to resolve things using chat but we were not able connect via phone and scheduling a call back was not working.

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here