Paused Devices

I connected with Comcast's online chat today to try and find a way to lower my bill.  Well, that never happened but I ended up ordering a new digital adapter for one of my TVs.  I was on the chat for 1.5 hrs!! When the chat ended I couldn't get anywhere on the internet with my Mac, iPad or iPhone.  My husband has a Windows laptop and he too was having problems.

After searching around on the X1 help site (on my TV) I found an area within WiFi help that led me to see these devices were 'paused'.  I have no idea how this happened and I was not even aware of it until seeing it today.  I unpaused all but am very curious as to why this happened.

It was difficult to resolve things using chat but we were not able connect via phone and scheduling a call back was not working.