U

Visitor

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1 Message

Mon, Nov 29, 2021 7:31 AM

Closed

Paused devices still connecting and able to use the Internet fo hours on end

The issue I am experiencing has been reported by many customers already a year ago, but then the thread was simply closed by a “customer experience expert”

without a resolution offered in the thread:

Devices paused through the xfinity home interface are still connecting to the Internet for hours on end, making parental control factually impossible without a physical confrontation. This is a serious issue when dealing with defiant youngsters who are physically taller & stronger than the parent.

Official Employee

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370 Messages

2 m ago

Welcome to our community forum, @user_8e3bea! I love being able to use the pause function when it's time for bed so I want to make sure you're able to use the feature as well! Are the paused devices able to connect to your home Wi-Fi or are they connecting to a different network? What happens when you pause the devices? You can view some helpful tips about managing the devices on your network here.

Visitor

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1 Message

25 d ago

We are having the same problem!!

Official Employee

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3.1K Messages

@user_9e033e , This is an old, inactive thread that we will be closing at this time. If you are having troubles and need support, please create a new topic of your own here on this board detailing your issue so that the community and our support representatives can assist.

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