Paused device

Hello. Thank you for reaching out for help with your app. I have a few questions, and we will get to the bottom of this.

PAUSE AND UNPAUSE DEVICES

Pausing a device blocks it from accessing the internet when connected to your home network. In-progress activity might not stop immediately. Access to local network devices (like printers) and connections that use cellular data or other WiFi networks won't be paused.

To pause a device:

1. Select the device from Connect.
2. Select Pause Device.
   • You can pause the device(s) for a specific amount of time (for example, 30 minutes, one hour or two hours) or indefinitely until you choose to unpause.
     
     

Note: The pause function only pauses WiFi access on your home network and doesn't impact access to cellular data, a public Xfinity WiFi hotspot or other available WiFi networks. When attempting to access the internet on a paused device, you'll see the device's default message that the site cannot be reached or that it isn't connected to the internet.

To unpause a device:

1. Select the device from Connect.
2. Select Unpause Device. 

Were you able to get the devices unpaused?