2 Messages
Paused Device Notification
I downloaded the Xfi app yesterday and have had nothing but trouble with it. I keep getting unprompted notifications on multiple devices that "This device is paused." Except I didn't pause the device, and when I look in the app, it shows as *not" being paused, so there is nothing to unpause.
What is going on and what can I do to fix it?
Thanks,
Dave
XfinityBrianH
Official Employee
•
787 Messages
10 months ago
@user_ied26q Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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