Cthur's profile

New Poster

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1 Message

Mon, Apr 13, 2020 12:00 PM

Paused device going over time!!!

Hello, my son keeps going over time allowed in parental control! I’d like to stop this... that is why i got xFi 🙁

Responses

Official Employee

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39 Messages

1 y ago

Hello @Cthur . My apologies that you are experiencing this issue. Is this happening on more than one device or multiple devices? And is this issue happening only on the Xfinity xFi app or online at xfinity.com/myxFi) ?

 

Please ensure that you are recieving Active Time Limit notifications.  To receive Active Time Limit notifications, be sure you have Network Activity notifications turned on in xFi. For more information, please visit : https://www.xfinity.com/support/articles/xfinity-xfi-manage-profiles

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