E

Monday, October 9th, 2023 10:23 PM

Closed

Pause Devices not working for Active Time Limit

I have created a profile for each person in my home and attached all of their devices to the correct profile. I set up active time limits for all people and chose for devices to be paused when the time limit is reached. The pausing of devices is failing.

For example, yesterday a user that has a 12 hour time limit set up had 13 hrs & 55 minutes of active time. 

And today a user that has a 1 hour time limit set has over 9 hours and counting of active time. 

I reviewed the devices connected during these time periods and double checked to make sure that those devices are assigned to the right person - they are.

How can I fix this so the devices will actually be paused and no additional active time accrued until after midnight? Any help is greatly appreciated.

Official Employee

 • 

1.5K Messages

1 year ago

Hello @ejvest. Thanks for reaching our team on Forums. Are you attempting to manage the feature to pause the devices through the Xfinity app or website?

forum icon

New to the Community?

Start Here