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Pause Devices not working for Active Time Limit
I have created a profile for each person in my home and attached all of their devices to the correct profile. I set up active time limits for all people and chose for devices to be paused when the time limit is reached. The pausing of devices is failing.
For example, yesterday a user that has a 12 hour time limit set up had 13 hrs & 55 minutes of active time.
And today a user that has a 1 hour time limit set has over 9 hours and counting of active time.
I reviewed the devices connected during these time periods and double checked to make sure that those devices are assigned to the right person - they are.
How can I fix this so the devices will actually be paused and no additional active time accrued until after midnight? Any help is greatly appreciated.
XfinityGabby
Official Employee
•
1.5K Messages
1 year ago
Hello @ejvest. Thanks for reaching our team on Forums. Are you attempting to manage the feature to pause the devices through the Xfinity app or website?
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