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Visitor

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1 Message

Sun, Dec 5, 2021 10:07 PM

Pause and Schedule downtime doesn't work

I have been using the pause and downtown function for years with much success recently in the last 6 months the function does not work and does not control device is throughout the house. Neither the pause function or the downtime schedule works for any device in my house.

Official Employee

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365 Messages

6 m ago

Hello, @user_69e593! Thank you for connecting with us here on our forums! We apologize for the trouble with pausing and scheduling your devices. We can gladly look into this for you. can you tell me if you are logged into your app with your primary Xfinity ID? This would cause some function issues or abilities if you aren't. I look forward to your reply.

Visitor

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1 Message

2 m ago

It doesn’t work. They need to fix this. Don’t advertise a feature that doesn’t work. It’s so stupid. Only way I can truly pause one person is to pause everyone by restarting the modem which is absolutely ridiculous. 

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