Hi there @user_6d87fc! Thank you for reaching out to us here on our Forums platform, I hope this finds you well. Can you please follow the steps outlined at https://comca.st/36SzGRo to see if this helps you?
If you still need further assistance, please send us a direct message. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Responses
XfinitySelena
Official Employee
•
192 Messages
2 m ago
Hi there @user_6d87fc! Thank you for reaching out to us here on our Forums platform, I hope this finds you well. Can you please follow the steps outlined at https://comca.st/36SzGRo to see if this helps you?
If you still need further assistance, please send us a direct message. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Thank you!
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