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user_d8anj2
1st Topic

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Wednesday, May 21st, 2025 1:18 PM

Paramont+ subscription

I purchased Paramont+ thru Xfinity but cannot get all content such as 1923 and Landman without additional payment. It appears Paramont does not recognize the Xfinity paid app to view all content and according to some forum discussion is not a partner with Paramont as some providers are.

Why wasn’t there a disclaimer about limited content viewing before I paid the full amount of $119.99.

I haven’t found any place in the forum that this issue has been fixed. Please provide some amicable resolution.

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Updated 

22 days ago

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XfinityDena

Official Employee

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3.3K Messages

26 days ago

Thank you for reaching out @user_d8anj2 I am sorry to hear you are not getting the programing with the app that you were expecting to be included. To access the Paramount+ app (and its full library), you need a separate subscription to the app itself as this is a policy of Paramount+ and not Xfinity. Were you looking to cancel your Paramount+ subscription? 

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user_8ezab1

Visitor

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1 Message

I am trying to change my paramount subscription with Xfinity I have no remote so I can't access menu through Xfinity all my apps are on smart LG TV. How do I cancel

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24 days ago

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XfinityMatthew

Official Employee

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319 Messages

Hello user_8ezab1, You can manage the subscription online. But if you are looking to cancel the subscription and it is being billed through us directly rather than Paramount we can also take care of that for you. To access your account we will need a direct message with your full name and the address. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

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22 days ago

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