Visitor

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2 Messages

10/22/2026 4:15 PM

Over a week now and still can't access membership page.

When are you going to have this known issue fixed? Grok says it's likely a Javascript error you should have fixed by now.

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Official Employee

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1.6K Messages

8 days ago

Good morning. @user_50gy0h , the membership site is accessible on my end. Are you still having trouble getting in?

https://www.xfinity.com/membership

Visitor

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2 Messages

It's been off and briefly on before not working. Seems to be working again. 

Official Employee

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3.9K Messages

@user_50gy0h

Awesome I'm glad to hear it's working now. Did you have any other questions or concerns?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

2 days ago

I am also having this issue. I am a current gold member and the primary account holder. When i hit redeem it loads and then says i am ineligible to receive rewards. 

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