Old deactivated address won't let me set up my new address

I received the at-home setup and downloaded the app to get started. My new address is associated with a different account but the old account with an old address is the only option in the app. I cannot access the setup for the equipment. Is there a way to delete that old account so only my current account is active? I've tried both linking the accounts and adding the old as a member to my current but neither worked.

Responses

XfinityLysa

Official Employee

•

412 Messages

8 d ago

Hey @user_821bef

Thank you for reaching out and letting us know about the issues with the login details. I would be happy to look into the usernames and be sure we can get you access. Please send us a Peer to Peer message so that I can gather private account information.

Click "Sign In" if necessary
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Xfinity App

user_821bef

Old deactivated address won't let me set up my new address

XfinityLysa

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