Visitor
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1 Message
Old deactivated address won't let me set up my new address
I received the at-home setup and downloaded the app to get started. My new address is associated with a different account but the old account with an old address is the only option in the app. I cannot access the setup for the equipment. Is there a way to delete that old account so only my current account is active? I've tried both linking the accounts and adding the old as a member to my current but neither worked.
CCLysa
New Problem Solver
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617 Messages
3 years ago
Hey @user_821bef
Thank you for reaching out and letting us know about the issues with the login details. I would be happy to look into the usernames and be sure we can get you access. Please send us a Peer to Peer message so that I can gather private account information.
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