Old deactivated address won't let me set up my new address
I received the at-home setup and downloaded the app to get started. My new address is associated with a different account but the old account with an old address is the only option in the app. I cannot access the setup for the equipment. Is there a way to delete that old account so only my current account is active? I've tried both linking the accounts and adding the old as a member to my current but neither worked.