bruiserbaresi's profile

Frequent Visitor

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10 Messages

Tue, May 26, 2020 10:00 AM

Notification of Unknown device ARRIS TG1682G connecting to my network at 3am

I received a notification via text/email that a device connected to my home network for the first time. It was an ARRIS TG1682G, which I believe is the same device as my current home wifi box.

I checked the MAC address on the actual box to the one shown in the XFi app for the 'newly connected device' and it is different.

Connection details in Xfi app display 0% activity.

What is this connecting to my wifi network? Should I be concerned and remove/pause/forget this device? Change my wifi passwords?

Thx in advance

Responses

Official Employee

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131 Messages

1 y ago

Hi, @bruiserbaresi  That was you connecting please look at the screenshots thanks!

 

gateway-connect.PNG

EG

Expert

 • 

87.1K Messages

1 y ago


@bruiserbaresi wrote:

I received a notification via text/email that a device connected to my home network for the first time. It was an ARRIS TG1682G, which I believe is the same device as my current home wifi box.

I checked the MAC address on the actual box to the one shown in the XFi app for the 'newly connected device' and it is different.

Connection details in Xfi app display 0% activity.

What is this connecting to my wifi network? Should I be concerned and remove/pause/forget this device? Change my wifi passwords?

Thx in advance


Their Advanced Security feature has recently been pushed to their gateway devices via a firmware update whether you want it or not, hence the hypochondriac notices. It's buggy.

We've seen many many posts about this here lately ! The work-around is to disable the Advanced Security and not use it for now, it's buggy.;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

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