Not receiving email from comcast to gmail

Consistent error: There was a problem connecting to pop3.comcast.net
Server returned error: "Connection reset by peer: The other server terminated our connection. Please contact your other email provider for more information.

I have attempted to delete and redo the connection, but the error continues. I have tried both pop3 and imap using settings imap.comcast.net on 993, mail.comcast.net on 993 and pop3.comcast.net on 995.

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gman1256

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1 Message

2 days ago

I'm having the same issue with multiple Xfinity email addresses.

Update 12:58pm CST: I spent almost 5 hours on chat and phone with Xfinity Customer Support, and I was finally informed that Xfinity is experiencing an outage affecting email retrieval from 3rd party services/apps. They are working on it, and you can access your email directly through the Xfinity website. Timing of resolution is unknown.

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morris_dancer

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2 Messages

alas, I have been experiencing the same issue since yesterday... I can login on the website, so I know my pw is fine... using imap port 993 TLS... reports error 104 connection rest by peer.

Oddly, I am still able to send from my SMTP client at home, just not download any new mail.

(edited)

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2 days ago

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user_s3duq3

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1 Message

Same "Connection reset by peer.." error in Gmail related to Xfinity email account. Also deleted and re-created my Xfinity email account in Gmail. Also tried all connection options with no success.

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2 days ago

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XfinityRaul

Official Employee

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2.2K Messages

Hello, @morris_dancer. Have you by any chance tried the troubleshooting suggestion my colleague provided on here? If not, please try removing the Email completely and then rebuilding it. Here is also a link that can assist with this (https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email). If that still doesn't help, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 hours ago

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XfinityDena

Official Employee

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3.6K Messages

@user_s3duq3 I am sorry to hear of this issue. By chance have you received the email from Yahoo?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 hour ago

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EG

Expert

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112.9K Messages

2 days ago

Moved here to the E-mail help section for assistance.

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XfinityBenjaminM

Official Employee

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2.4K Messages

8 hours ago

mammasix Hello! Thank you for reaching out to us here on our Community Forum. Are you still having the same issue with your email? Please try removing the Email completely and then rebuilding it. Here is also a link that can assist with this (https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email). If that still doesn't help, please let us know.

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mammasix

Not receiving email from comcast to gmail

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