Preedma's profile

Regular Visitor

 • 

1 Message

Sat, Apr 4, 2020 12:00 PM

No xFi, but device is paused

Only one of 10 device will show 'Your device is currently paused'. But I never had the xFi device or the service. Can anyone explain why this would suddently appear?

Responses

ComcastChe

Official Employee

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6.1K Messages

1 y ago

Hi @Preedma

Thanks for using the Forums to bring this to our attention. I can review your account to determine the cause of this. Just send me a private message with your first and last name and your full-service address. To send a private message, click on "ComcastChe" and then click send a message. 

 

ComcastChe

Official Employee

 • 

6.1K Messages

1 y ago

@Preedma

 

I'm happy this issue resolved on its own after some time.  If you need assistance in the future, please create a new post and we will help you however we can. Thanks for being a Comcast customer. Take care! 

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