No option for activating wifi pods

[Edited: "Personal Information"]. I am opening my Xfinity app and there is no option to activitate the XFi pods.

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XfinityPaula

Official Employee

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1.2K Messages

2 days ago

Hello @72cuse! Thanks for reaching out to us for help with activating the xfipod. I'm sorry that the app is not helping out with the activation process. I would love to help out and get you connected. I know dealing with networking can be a bugger, I will do everything I can to help out. Did you purchase the pod through Xfinity?

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72cuse

New Poster

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9 Messages

Yes I did and have been working with several support people since Dec. 5th with no resolution.

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2 days ago

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XfinitySheila

Official Employee

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844 Messages

72cuse Thank you. I would like to take a closer look at your account.

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

0

Xfinity App

72cuse

No option for activating wifi pods

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