Visitor
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1 Message
No Gateway in Xfinity App
I am trying to access the Admin Tools of my XB6 gateway via the Xfinity app but it is not appearing as an option in the Wifi tab. I did a factory reset on the gateway and disconnected it from my router as it was no longer working in bridge mode. I am able to connect to the Gateway via Wifi or Ethernet.
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XfinityKei
Official Employee
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2.6K Messages
13 hours ago
@user_do4lx2 Thanks for reaching out! We can help.
When Bridge Mode is enabled, you can access the Xfinity app to manage your account, but you won’t be able to manage and personalize your network or use Wi-Fi Extenders.
Once you're out of bridge mode you can follow the steps in this link to toggle on the Admin tool from the Xfinity App.
https://www.xfinity.com/support/articles/admin-tool-access
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