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New modem. The app says the modem is offline, when the modem is online and functioning.
I have a new modem from Comcast. The Xfinity app says the modem is offline, when the modem is online and functioning. I can see from the forums this has been an issue for over 3 years. No one has a solution that has worked. So I'm checking to see if it is any new solution before I uninstall the app.
XfinityBrianH
Official Employee
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787 Messages
1 year ago
Thanks for reaching out to us here to let us know about the issue you are experiencing with the Xfinity app, I can help! Can you please reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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