PhillyGuy46's profile

New Poster

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2 Messages

Sat, Nov 21, 2020 1:00 PM

New Modem fails to list current devices

The new wifi modem and software on both the app and website do not show all the devices connected to the network. I have refreshed and reset the modem and devices and they still do not show up in the current devices connected list. In fact some list several days and a week as the last connection. Is there a firmware fix? 

Responses

Official Employee

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6.7K Messages

7 m ago

Hi PhillyGuy46. We appreciate you visiting and posting on the Xfinity Forums. I can assist with reviewing your account and troubleshooting your modem not listing your connected devices. So that I can assist you, please send me a private message and include your full name and service address. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

New Poster

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1 Message

7 m ago

I just had my installation yesterday and I have a similar issue.
I get a notification (from the app) that a new device is added, yet it does not appear in the device list. I can ‘see’ it if I go to the notifications area, but when clicking on it there I can’t rename it, assign it or anything else. This experience is the same via app and website.

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