zclare's profile

New Poster

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2 Messages

Wed, Apr 29, 2020 12:00 PM

New device message

Received a message this morning about a new ArrisGro device connected to network. It has a different MAC address than my router and cable boxes. I couldn’t figure out how to disconnect it so I paused it and changed my password. Any ideas? Am I just being paranoid? Thanks in advance!!

Responses

Accepted Solution

EG

Expert

 • 

87.1K Messages

1 y ago

It's yours. Their Advanced Security feature has recently been pushed to their gateway devices via a firmware update whether you want it or not, hence the hypochondriac notices. It's buggy.

We've seen many many posts about this here lately ! The work-around is to disable the Advanced Security and not use it for now.;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

New Poster

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2 Messages

1 y ago

Thank you!! It’s awesome you help out here. I often don’t get an answer with customer support so thank you!!!
EG

Expert

 • 

87.1K Messages

1 y ago

Quite welcome !

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