netflix app freezes at coming soon selections

Netflix app opens start scrolling down and screen locks at coming soon menu of shows. Only option is to exit Netflix, nothing else works. I can start a show prior to reaching coming soon, but once there my only option is exit.

I tried refreshing Netflix, tried signing out and signing in again. tried system refresh with no change. I have 4 tv's and boxes with the same result. This issue just started today.

Any other suggestions?

Responses

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user_019f61

Visitor

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2 Messages

6 days ago

Is it possible for Xfinity to give us some feedback on how to solve this problem?

0

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user_43029c

Visitor

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6 Messages

5 days ago

Same problem for me. I went to the Help selection and tried the reload Netflix selection but that didn't fix it. The same for reloading the Xfinity box. Just started December 5.

2

U

user_ceqo08

2 Messages

I want to delete or have the notifications removed from this community. Thank you!

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2 days ago

0

XfinityVianney

Official Employee

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1.8K Messages

user_ceqo08, I hope you are doing great today. If you need help, we're always here to assist. I see you want to stop alerts, which can be done directly from your profile. If you click your profile icon in the top right, you can adjust your alerts using the Notification & Preferences tab.

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1 day ago

0

leavemnealone

New Poster

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3 Messages

5 days ago

I'm having the same issue. Netflix is basically unwatchable today. For what we pay, this should not be happening.

1

0

XfinityBenjaminM

Official Employee

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1.6K Messages

leavemnealone Hello! Can you please elaborate on what issues you're having specifically? Also, what troubleshooting you have done so far?

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3 days ago

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XfinityRichard

Official Employee

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1.4K Messages

4 days ago

Hi there, @user_twh773 I definitely understand how annoying that would be! Since it's been a few days since you last posted, are you still having trouble with your Netflix? If so please reach back out so we can troubleshoot further for you.-Richard

10

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U

user_43029c

Visitor

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6 Messages

Yes, still a problem, and it's most likely the Netflix app.

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4 days ago

0

XfinityAlyssaA

Official Employee

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1.7K Messages

We are sorry to hear that you are still having problems with your Netflix app @user_43029c. To confirm, are you experiencing issues with any other apps or websites? Is it happening on all devices or a specific device?

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3 days ago

0

U

user_u7nl9g

1 Message

Still having this problem after days of trying to fix it. Pay too much for this to happen!

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3 days ago

0

U

user_43029c

Visitor

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6 Messages

For me it's happening on my TV using the Xfinity Netflix app. This shouldn't be very hard for you to recreate since it's happening to a bunch of people and started a few days ago. I'm not sure who's responsible for the app, Netflix or Comcast, but someone needs to look into something that was updated on Dec. 5.

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3 days ago

0

XfinityAngie

Official Employee

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1.5K Messages

user_43029c, We may need to check and see what box you have to make sure it is compatible with accessing the Netflix app since the update.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

0

Lizzylouwho

New Poster

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2 Messages

3 days ago

I'm having the same problem with the "coming soon" section of nextflix. If I stop on the coming soon and try to scroll to the left or to the right I'm stuck and the only way to get out of it is to hit escape and completely exit Netflix. I am able to scroll past coming soon and I am able to see other shows in Netflix as long as I stay away from the coming soon section. I have reloaded Netflix through the Netflix app on my TV and I have also gone into xfinity help and restarted the Netflix app. I have also unplugged the Box unplug the TV waited 30 seconds restarted everything, problem is still occurring. This also just started for me.

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user_ceqo08

2 Messages

3 days ago

Same here very frustrating I must have done it at least 10 to 15 times after I exited the Netflix app horrible

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user_43029c

Visitor

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6 Messages

2 days ago

Mine's now working. They must have fixed it.

2

XfinityBillie

Official Employee

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2.8K Messages

user_43029c Thank you for providing an update and confirming that your Netflix services are working with the cable box now. We appreciate that update and I'm happy that the issue has been resolved. I hope you have a wonderful rest of your day.

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2 days ago

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U

user_019f61

Visitor

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2 Messages

@user_43029c Just read your reply and checked and mine is also working!

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2 days ago

0

Xfinity App

user_twh773

netflix app freezes at coming soon selections

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