Neither App or Web browser account shows gateway

Hi,

I recently had to switch my hardware from a rented XB3 to XB6-T since the XB3 did not support the speed under my plan. Ever since activating the new hardware, the gateway/ WIFI information does not appear in my app or web account.

I've uninstalled the app a couple times, but I see nothing. I have seen the gateway appear through my app previously when I was using the XB3 hardware, but not anymore.

May I get some assistance,

Thanks.