My Xfinity Shows Gateway Offline, but WiFi Working Properly

user_2f5d53  Thank you for reaching out.  We'd like to try some quick signals for the account. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window. Please include your full name and service address. 
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.  Please provide your full name and service address in the Direct Message.