Visitor
•
2 Messages
My Xfinity account website/app is not loading correctly
I’m a new customer since Sunday, 7/25/21 and it’s been almost a week I haven’t able to activate my service. The first day I was able to login and view my account using my personal cellular service because my WiFi wasn’t activated. A tech came by on Wednesday to install everything and told me that I was able to do the rest on my phone after certain minutes.Then I spoke to the Rep and they said I need to login using a device with better data speed to load it up. Well, I use three devices with good internet connection including my own phone and still kept saying “Sorry page not loading correctly“ on every device. So I cleared my website cache and used different browsers from what I was researching, still didn’t work. I tried the app and It takes me right back to the login home page whenever I enter it in. My password is correct and everything. I even changed it twice to make sure that wasn’t the problem. Is the Xfinity website broken or something because it’s been this long and I still haven’t gotten my internet started!
CCAmir
Gold Problem Solver
•
7.2K Messages
4 years ago
Hi user_fd3858, thank you for reaching out to us here with this concern. This does sound very puzzling especially since you have tried logging in on different equipment. No need to worry, our team specializes in all things Xfinity so I am sure we can get this repaired for you. I tested the site on my end and everything appears to be working properly so I don't think there's an issue with the website. Can you tell me if you get the error when you try and navigate to the Xfinity home page or does this occur only when you're signing into your online account?
2
0