My laptop cannot log into my wifi says it paused

A couple of laptops are paused,  and cannot connect to my private network  it says to go into xfinty app and unpause the device 

I open the xfinty app and it shows it on line and not paused. This is driving me crazy also. Next step is to cancel this ridiculous service,  it claims it's the best but I find it to be the worst as cable boxes in rooms also drop from time to time...