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user_e35095
1st Topic

Visitor

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2 Messages

Friday, February 18th, 2022 7:52 AM

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My IOS 15.x Devices Cannot Access the Internet When Connected to xfinitywifi Hotspots

I no longer have internet access when I connect to the unsecured xifinitywifi hotspots on any of my IOS 15.x devices (iPhone, iPad). I can, however, access the internet when I connect to the WEP-enabled XFINITY hotspots on my IOS 15.x devices. What’s even stranger is that I have no problem connecting and accessing the internet on my MacOS desktop/laptop machines when I connect to either the unsecured xfinityifi or WEP-enabled XFINITY hotspots. 
To recap.
  1. My IOS devices can connect to xfinitywifi hotspots but no internet access.
  2. My IOS devices can connect to XFINITY hotspots and access the internet.
  3. My MacOS devices can connect to both xfinitywifi and  XFINITY hotspots and access the internet.
Note that I have the latest Xfinity Hotspot app installed on all my Apple devices. I do notice that my Xfinity Hotspot app keeps prompting me to install the latest secure profile on my IOS devices but when I attempt to do so the secure profile download fails.
Are Apple IOS devices no longer able to access the internet via the unsecured xfinitywifi hotspots anymore? Is this a new restriction from Xfinity or Apple? Any help would be appreciated.

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4 years ago

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XfinityDilary

Official Employee

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3.4K Messages

4 years ago

Hello, @user_e35095. Thanks so much for posting on our Community Forums to let us know of the issues you have been experiencing. I'm sorry to hear the "xfinitywifi" network is not working properly for you. Have you tried forgetting the network and trying to connect to it again? 

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user_e35095

Visitor

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2 Messages

@XfinityDilary​ Yes, I've tried to 'forget' and re-add the xfinitywifi hotspot multiple times with no success. Note that I can connect to the xfinitywifi hotspot but cannot subsequently gain internet access.

Is the xfinitywifi hotspot supposed to work IOS 15x devices?

4 years ago

0

CCKorie

Problem Solver

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1.1K Messages

They should. I am not showing any reported issues at this time. We may need to dig further and submit a ticket. Can you send us a DM with your name and address? 

 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

4 years ago

0

Dutchlion13

Visitor

 • 

1 Message

I am also having same issue and driving me crazy. I have uninstalled Hotspots, loaded New Trusted Profile. Same same “ Unable to Join XFINITY” there is some sort  of bug, I hope it’s fixed soon , thank you

4 years ago

0

AnhT_62556d

Visitor

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1 Message

I'm also experiencing the same issue

4 years ago

0

CCStephanieK

Problem Solver

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909 Messages

Hello, @

Dutchlion13. What firmware version are you running on your device? 

I no longer work for Comcast.

4 years ago

0

dougahmann

New Poster

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3 Messages

4 years ago

Seeing the same issue in our clubhouse. Xfinity replaced the modem/router, but still won’t work with iOS devices. WEP is enabled. 

1

0

CCZachary1

Problem Solver

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672 Messages

@dougahmann I would like to gather more information about your equipment and devices.

Could you please send our team a private message with your full name and full address? 

 

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

4 years ago

0

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