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user_b95b44
1st Topic

Visitor

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2 Messages

Thursday, October 6th, 2022 8:21 PM

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My chat inside the xfinity mobile app doesn't work.

Hi, the chat inside my xfinity app hasn't worked for about a month, is there a way to fix it? That is how I communicate with xfinity and pay my bills etc. 

Question

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Updated 

2 years ago

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CCValerie

Official Employee

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974 Messages

3 years ago

Hi there, @user_b95b44, thank you for taking the time to reach out to us through our Xfinity Forums. I know how important it is to be able to reach support in a fast and easy way. Please rest assure you have reached the right team for assistance. Have you completed any troubleshooting steps on your own? Ensuring the app is up-to-date, uninstalling and reinstalling the app? 

5

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user_b95b44

Visitor

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2 Messages

@XfinityValerie​ 

Hi, I have installed and deleted it several times, it's up to date, but everything I click on the chat it opens a blank window that never loads

3 years ago

0

XfinityDilary

Official Employee

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2.2K Messages

Thanks for your help with troubleshooting, @user_b95b44! If you try accessing the chat HERE does it work? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Riss207

Visitor

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1 Message

I'm having the same issue for over a month.  And no I still can't access it when I click your link in this thread 

3 years ago

0

XfinityBenjaminM

Official Employee

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2K Messages

@Riss207 We are sorry to hear that you're having some trouble. We would recommend clearing cookies and cache in whatever browser you are using and then try it again. Also, if you are just trying to pay your bill, you can go to (xfinity.com/pay) and you can get your bill paid without having to sign in.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Germz723

Visitor

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2 Messages

They have it locked out so you have to call a lackey that will try to word play you and theres no physical evidence

2 years ago

0

user_2a14a3

Visitor

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1 Message

2 years ago

I also have this issue. When I click the chat (Both app and web) it only has blank purple window

1

XfinityAngie

Official Employee

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1.8K Messages

@user_2a14a3, please let us know if you are still having trouble with this. We would love to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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