Visitor
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1 Message
My apps not working
I started up a new account with Xfinity but it’s not showing on the Xfinity app. I’m trying to set my cameras up and have all my features back but all I’m running into is a “no longer with Xfinity” prompt
Visitor
•
1 Message
I started up a new account with Xfinity but it’s not showing on the Xfinity app. I’m trying to set my cameras up and have all my features back but all I’m running into is a “no longer with Xfinity” prompt
XfinityDuron
Official Employee
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1.1K Messages
19 days ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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