Visitor
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1 Message
Multiple sign in requirements
I have four addresses each with Xfinity services. When I log into my account I can see all four addresses under my Account, but if I want to view the specifics under each address to see specific billing, I have to enter my username and password and enter a code received by text to review. I AM ALREADY LOGGED INTO MY ACCOUNT. Why do I need to enter my username and password and code every single time?! It’s the same account. It’s ridiculous and time consuming.
Fortunately I was able to close two of those four accounts (which also takes hours). So now I’ll only have to log on 2-3 times instead of 5-6.
XfinityRaul
Official Employee
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3.2K Messages
1 hour ago
@user_d669t1 Thanks for reaching out to us via Forums. You should be able to switch from one account to another without having to resubmit your login credentials. You can do so by following the instructions under "Switch between linked accounts" in this link https://www.xfinity.com/support/articles/switching-between-multiple-accounts.
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