Visitor
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8 Messages
Multiple issues with Xfinity app
I see a number of issues with the Xfinity app.
- On the Connect tab, the status of all the TV boxes is "Status Unavailable" all the time.
- Under the Device Details for a TV box, only the beginning of the Serial number and Ethernet MAC address are shown. It is not possible to view the entire serial number and MAC address.
- Choosing the "Your Activity" link under Account just returns to the Account page.
- The Overview tab shows only internet related information. No TV information is shown.
- In other posts I have read, references are made to a People tab. No such tab is visible.
Accepted Solution
SteveKo
Visitor
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8 Messages
2 years ago
I can see the information across different pages. Is there a single page that shows this information similarly to the app?
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CCBrandon1
Problem Solver
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770 Messages
2 years ago
Thank you for bringing this up. We are happy to help with the Xfintiy App. I love using apps and understand when something is not quite working as intended. I am sorry for any frustration, and while the app is still being developed, and upgraded I will be happy to see if we can get some of this cleared up, or added to a ticket. Do you see all the functions and devices when you log into your account via web browser?
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crashdavis
Visitor
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2 Messages
2 years ago
Add the port forwarding issue...again.
in the app;
Connect tab-View WiFi equipment-Advanced settings-port forwarding.
I have port forwards that have been enabled prior and I was able to revise at will until yesterday. After entering a new port (or changing an existing one) I get the "we're having some trouble" message. Underneath it reads if problem persists, try back later.
Yesterday, I was on with two different support agents who were of no help whatsoever, which is expected.
I then called, and painstakingly and succinctly explained the issue and my actions.
After an eternity of listening to her repeat my problem and then asking to me to try "x,y, and z" which of course, I had already tried ad nauseam. Not to mention, its what I opened our dialog with in order to avoid such instances.
She then tells me I will be kicked up to whoever and that I will receive a call in an hour.
That of course didn't come until over 13 hours later.
I was then told to add it to the plethora of issues noted above which have been ongoing since March 3, 2023.
So, basically, too bad, so sad, bye bye.
Hang out and wait is the only option and hope Xfinity provides promised services.
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