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hc13
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8 Messages

Wednesday, November 20th, 2024 6:17 PM

MODEM

My xfinity app says my modem (not a Gateway) but it appears to be working fine. What is going on with the App?

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2 months ago

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hc13

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8 Messages

3 months ago

To clarify, app says I'm ofline, but modem appears to be working just fine & the online status page says it is connected.

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XfinityThomasD

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hc13 Thanks for posting on our Community Forums. Are you having issues managing the modem or running diagnostics? I'm not sure why it would appear offline if it is working fine, but we can report it to our backend teams for further review as well.

 

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2 months ago

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hc13

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8 Messages

Working now, thanks you

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2 months ago

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EG

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108.3K Messages

3 months ago

Concern moved here to the Xfinity App help section for assistance.

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