bburgan's profile

Regular Visitor

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4 Messages

Sun, Apr 19, 2020 9:00 AM

Modem

I got a new modem yesterday. I plugged it in and tried to set it up with the xfi app. Needed help and the chat person said it was activated and I had customized it. I didn’t customize it it just copied my previous modem settings and passwords. I had a 2.4 and a 5 network. The app told me to combine the hem and it would auto select for me. It show lots of devices on the network but those devices don’t have service. Help please.

Responses

Official Employee

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131 Messages

1 y ago

Hello, I will be more than glad to assist you but i need you to send me a private message with your full name and your Xfinity Account number. Thanks!

Regular Visitor

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4 Messages

1 y ago

lol. I don’t know how to do that

Official Employee

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131 Messages

1 y ago

Hello and I understand you just click on my name ComcastJosh and then send me a message. Please do not post any identifiable info into the forum and once you send me a personal message i'll be able to assist you with anything that you need. 

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