Contributor
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20 Messages
Modem Says Offline
The app says my modem is offline. I restarted via my modem's app and it didn't come back. I pulled the power for about a minute and plugged back in and it didn't fix it. Contacted Xfinity support and they just want me to lease a modem and try to sell me more stuff. This has been going on for about a week. Everything is otherwise working fine. It's happened in the past and has never been "my issue" (it's always started working again after a few weeks with every modem I've owned) so it gets old being told it's my equipment 🙄
EG
Expert
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105.7K Messages
3 months ago
Concern moved here to the Xfinity App help section for assistance.
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XfinityRichard
Official Employee
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1.2K Messages
3 months ago
Hi there, @jdawg90 Thank you for taking the time regarding the problem you are having with the APP showing your modem is offline. I'm very sorry for the inconvenience you are experiencing, I understand how frustrating this is for you. Since it's been a few days since you posted, are you still having the same issue?-Richard
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