Pg132's profile

New Poster

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1 Message

Sat, Mar 21, 2020 12:00 PM

Modem purchase

I purchased an Arris tg1682G
I tried for a few hours to set this up but Xfinity is a now insisting that it’s not compatible .It is the same exact modem I have now and it is listed I was being OK to use on the xfinity my devices website, I-Purchased on eBay and it is brand new Thanks for Any help

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Hopefully, you can get your money back. That’s Comcast equipment that was never returned, these aren’t available for sale. It’s new to you but it’s not brand new
BruceW

Gold Problem Solver

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22.4K Messages

1 y ago


@Pg132 wrote: I purchased an Arris tg1682G ...

Comcast only allows purchased devices listed on https://www.xfinity.com/support/devices/. The TG1682 isn't on that list.

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