Tuesday, December 19th, 2023 5:31 AM

Mobile app

Recently my roommate transferred over the account to me. The account is now connected to my email and phone number. I signed out on my phone and I keep getting a message that my id or password is incorrect. However I can log into the app on my iPad and the website, just not my phone

Official Employee


1.1K Messages

4 months ago

Hi there and welcome to Comcast! I am happy to hear that you have successfully transferred the account to your name. I see that you are having troubles with signing in to your phone. What type of phone do you have?

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