Visitor
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3 Messages
Mobile App Indicates Internet Offline
Hello,
My Netgear Cable Modem was installed over 2 years ago and works fine. However, over the last several months, the Xfinity Mobile App for iPhone indicates my home internet is offline. I deleted and reinstalled the app but it still shows offline.
Please let me know how this can be corrected.
Thanks.
EG
Expert
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106.6K Messages
6 months ago
Concern moved here to the Xfinity App help section for assistance.
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XfinityLinda
Official Employee
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1.3K Messages
6 months ago
@EG Thank you!
@CAmbr52342 Thank you for connecting with us here in our community about the trouble with your app. We will be happy to look into this for you via your DM. We'll have to get your info there, so we may pull up your account, and continue with troubleshooting.
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EG
Expert
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106.6K Messages
6 months ago
@CAmbr52342
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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EG
Expert
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106.6K Messages
6 months ago
@user_3zzw14
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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