Sunday, January 14th, 2024 1:54 AM

Missing option to add xfi pods on app

I have the app and a 3 pods and when I look under devices using the xfinity app, there is no option to add a pod. I have the other 3 options, like adding a new gateway, adding a camera, or adding a doorbell.

Retired Employee


252 Messages

3 months ago

@Vivianuchis Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

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