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Wednesday, January 15th, 2025 7:39 PM

Missing Features In XFi App

After activating my modem, I noticed that I only have the overview and account tabs at the bottom of the app. I am missing the security and wifi tabs. It is causing me to be unable to control my modem/router and the devices connected. I have tried uninstalling and reinstalling the app as well as restarting my phone and modem, but the problem persists.

Official Employee

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1.1K Messages

28 days ago

Hey there, user_qswtcc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with features on the Xfinity App and appreciate you sharing the troubleshooting steps you have completed. 

 

Are you still having troubles with the tabs showing available to allow the further see the details such as devices connected and your modem details? 

 

3 Messages

Hello, I am still having the same issue.

Official Employee

 • 

1.3K Messages

@user_qswtcc

If you have an xFi Gateway, you can access an array of features using the Xfinity app on your mobile device. I recommend using the Xfinity App. 
I have some information to share with you on the features available in the xFi App.

Overview:
Is where you can view your WiFi name and the status of your network, launch the Xfinity Assistant to troubleshoot issues, access your account and restart your gateway.

Services:
Allows you to view all services you subscribe to, as well as plan details.
Monitor your data usage. You can access links to troubleshoot common issues

WiFi:
Is where you can view, secure, test and manage your network and connected devices.
Organize the devices connected to your home WiFi network.
Give your devices nicknames.
Choose icons for easier identification.
Access troubleshooting to diagnose connection issues and get tips on resolving them.
Check your internet health by running a speed test.
Search for a nearby Xfinity WiFi hotspot to connect to while on the go.

Security:
Is where you can see your smart home devices, Xfinity Cameras and online security all in one place.
Add and control smart home devices, including Xfinity Cameras, smart lights and thermostats.
View your Advanced Security status, the security risk dashboard and manage Advanced Security on the go if you're an xFi Complete customer.

The Account tab at the bottom of the screen allows you to:
View your bill.
Manage your Xfinity plan.
Access the Notification Center.
Activate Xfinity devices (including WiFi Boost Pods).
Link Works with Xfinity devices (compatible thermostats and lights).
Update your notification, security and privacy preferences.
Explore help articles and support forums.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

26 days ago

I’m having this exact problem. Even the technician who came out to install modem didn’t know why this happened. Customer service is clueless. Did it ever come back? We are switching if it doesn’t fix asap because it affects my job. 

3 Messages

@user_omwlib​ I am still having the same issue

3 Messages

@user_qswtcc​  We had to go in person to an Xfinity store. Customer support there was able to see the issue in their hands and create a go around. I don’t think you can get any help from this place. 

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