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Charly1823
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Wednesday, August 28th, 2024 4:27 PM

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Missing DVR option

I have had my Xfinity service for almost a decade. Maybe longer. I know how to use it. I record shows on my DVR every night or my very early morning shows. And I watch them with a cuppa coffee when I get up. This morning, I could not, because the app on my TV, my iPhone, and my iPad was missing the option for a DVR. I’m not saying just my recordings were missing, I’m saying the button that says DVR at the bottom of the screen when you open any of the apps, is gone. I tried to explain this during hour and a half conversations with customer service this morning to no avail. I now have an appointment for a technician to come out this afternoon.  He’s going to look at my app and say Yep it’s missing. I’m really not happy right at the moment. I paid too much for this service to have something like this happen. 

Question

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Updated 

8 months ago

223

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XfinityGabriel

Official Employee

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2.2K Messages

8 months ago

 

Charly1823, Hi there! Thanks for taking the time out of your day to visit XFINITY. We appreciate you for your long-time loyalty and for sharing this information. I can understand how unhappy you are at the moment. I know how important it is to pay for service and to receive reliable and quality service in return. I am sorry to learn about this experience with the DVR button disappearing at the bottom of the screen when using the Stream app on your iPhone and iPad. Your time is valuable and we appreciate you for the time you spent explaining this over the phone. You've come to the right place. Our team of specialists are experts in resolving video service issues. Would you mind sending us a picture of what you are seeing on your end? When the button was showing, was this what you would click to access your recordings? After reviewing this further, I have located the steps for accessing recordings on the app. Here are the steps below. Please let me know if this helps. 
 
  1. Open the Xfinity Stream app while connected to any WiFi or mobile network.
  2. Tap My Library.
  3. Select Recordings to see all the recordings on the DVR.
    • Alternatively, from the Home page, you can scroll down to the Just recorded section to see a list of your recorded programs.
  4. Scroll though the recordings and tap on the desired TV episode or movie.
  5. Tap Watch to start watching the selected program.
 

 

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