kmp42's profile

Visitor

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14 Messages

Thursday, November 7th, 2024 2:38 AM

Max is asking to create an account already subscribed through xfinity

My Max App is not allowing me to connect through xfinity (as my provider).  It's asking me to create an account.  I've tried connecting through my provider and it loops back to creating an account.  I've been using the Max app for a long time, already with an account via my provider.  Please advise.

Regular Visitor

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4 Messages

13 days ago

Yes this just happened this morning. I lost all the profiles from before. Weird is it possible to get the old profiles back. 

1 Message

8 days ago

Same - I wish xfinify would send out clear communications (or have a dedicated web page of the change) if the previous (before this loop) method of logging is no longer valid and that a new Max account has to be created to use the Max app. And if the new Max account details needs to be the same as our xifinity account log-in or if it can be different.

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