Managing Devices Connected to my wifi - "Sorry, something went wrong"

I cannot begin to express how irritated I am with this situation. I have spoken with countless reps, spent HOURS on the phone and in chat, had technicians come to my home and today replace my router. THE ISSUE IS STILL NOT RESOLVED. I CANNOT manage the devices that are connected to my wifi because I keep receiving the error message that something went wrong. I have a device I need to remove the wifi restriction off of and this has been going on for over a month. FIX the app or FIX the service I pay $300+ for!!

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XfinityThomasD

Official Employee

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1K Messages

4 months ago

drdaniels91 I'm terribly sorry to hear that you've spent so much time working on this. We can continue to research, troubleshoot, and report the issue to our support teams to help get a resolution. If you'd like our assistance, please send our team a direct message with your full name and address.

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user_b23e42

1 Message

4 months ago

Xfinity is literally becoming E(vil)-corp. You have to use their router because it's the only way to have unlimited data so they can see all your Information. Meanwhile they are taking away all your ability to manage the modem/router. I also cannot find a way to manage devices. It is just gone now. I have a watered down app on my phone that can do maybe 5 thing of the 100's of things I should be able to do with a modem/router. Anyone who finds out my Wi-Fi PW can log on and I have no way to remove or block the device. God, I hate this company so much and the minute I can switch to another provider I'm going to. Let your wallet speak and DROP Xfinity/comcast if you can.

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user_w6hnf3

1 Message

2 months ago

Having the same issue. Cannot restart modem or manage users or devices. I have restarted my phone uninstalled and reinstalled my app. I see the other customers who have complained of the same issue with no resolution. Am I just screwed and should just go through another provider now?

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XfinityVictor

Official Employee

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966 Messages

user_w6hnf3 Hello, I hope you are having a good day! Are you still having issues managing devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_xt1mvu

7 Messages

1 month ago

I posted a similar issue yesterday, after a service tech visited my home ... which followed a 2 hour support phone call. Absolutely no progress on this issue. Unable to manage devices, people, schedules, and my previously created schedules for wifi access are still operating in the background w/out any way for me to make edits to them. Clock is ticking on whether or not I stay w/ Xfinity or drop the service. Blunder to even accidentally limit access to these critical features for households.

https://forums.xfinity.com/conversations/xfinity-app/my-existing-people-profiles-assigned-devices-and-schedules-for-people-w-assigned-devices-are-no-longer-accessible-in-xfinity-app/6733835ff5a02920e72a27d6

Is anyone from the Xfinity App team looking at this feedback? SEVERE BUG ALERT!

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Xfinity App

drdaniels91