rjmaz's profile

New Poster

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1 Message

Thu, Aug 29, 2019 7:00 PM

lost wifi signals

i lost wifi connection on all my devices. (alexa, xbox, S8 phones (3).......)

dual band modem,both 2.4 and 5 GHz lites blinking .

what happened.

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Responses

Comcast_Support

Official Employee

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1K Messages

2 y ago

Hey there! Thank you for reaching out to us here on the forums. I'm sorry to hear about the internet issues you're running into, I totally understand how important it is to have reliable service. 

If you haven't already, I'd recommend troubleshooting through the app! The app can also notify you if you're in an area with a known service interruption: https://www.xfinity.com/support/articles/my-account-app-internet-mobile-troubleshooting

If this doesn't fix your connectivity issue, please let us know! 

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New Poster

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1 Message

2 y ago

hello.     in the last 2 days.   today being 8-30-19 in denver co.  using xfinity xfi 2.4-5ghz XB3 wireless modem router,  i have intermittent drop outs of connectivity.  i first noticed it when i got my new laptop and downloaded world of warships to test running my pc through tv via cables.    loss of signal occured around, 12pm noonish 8-28-19,   thats the first time ive noticed it.     now its happening to my fire tv, internet youtube usage,  my laptop and  now my girlfriends work computer.   several months of no issues using just the tv and tablet.     im having to wait a week or so to acquire long enough ethernet cables to run to my room, to test a hard wire connection.    looking at this forum it appears this is a common issue.     im trying to give as much info on whats happening.   i appreciate your time and effort. 

 

sean   

Official Employee

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1K Messages

2 y ago

SGallegos303, thank you for taking the time to reach out to us here! Sorry to hear about the issues with the connectivity loss. Please keep us updated when you are able to test with another ethernet cable. We're here to help if you still experience any issues.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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