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user_y3lrgk
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Visitor

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Friday, August 28th, 2026 10:46 PM

Looks Like Something Went Wrong

Every time I try to make a payment in the app I get this message.  I have cleared history, cache cookies.  Removed the app download it anew and today I even got a new phone so and I'm still having this problem so this is an Xfinity issue, not a customer/me issue.  It also happens on a web browser in Incognito mode or just regular browsing mode.

Please fix this.  Your phone payment system sucks and I'm ready to leave Xfinity if you can't fix this issue.

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6 hours ago

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XfinityDilary

Official Employee

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3.7K Messages

6 hours ago

 

user_y3lrgk. I can certainly understand your frustration, especially since you've already tried multiple devices and browsers, cleared your cache and cookies, reinstalled the app, and even tested with a new phone. Based on the troubleshooting you've completed, this doesn't appear to be isolated to a specific device or browser. We'd like to look into this further. When you're signing in, are you using the primary Xfinity ID associated with the account? This will help us narrow down the possible causes of the issue. 

 

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