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user_7eece2
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Visitor

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8 Messages

Friday, November 11th, 2022 4:09 PM

Closed

Login Loop

The app keeps looping over and over to the login screen. Login screen says I'm already logged in. I see people complaining about this over and over, what's the resolution?

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2 years ago

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XfinityGabby

Official Employee

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1.5K Messages

2 years ago

Hello, @user_7eece2. We appreciate you taking the time to reach out to our team through Forums. Can you please advise what app you're experiencing issues? Also, is the issue happening in one device or multiple? 

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user_7eece2

Visitor

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8 Messages

@XfinityGabby​ there are multiple discussions and complaints on this forum with this issue that goes back years. Please review those. I can't believe this is still an issue. I am ready to cancel all my services

2 years ago

user_7eece2

Visitor

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8 Messages

see photo. Multiple complaints 

2 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

Thank you for confirming. Are there any troubleshooting steps you've taken? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_7eece2

Visitor

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8 Messages

@XfinityGabby​ every single I could think of. I have uninstalled reinstall the app multiple times reset my phone cleared my cache

2 years ago

0

XfinityRaul

Official Employee

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1.6K Messages

I appreciate you taking the time to troubleshoot on your own, @user_7eece2. I would be more than happy to review your account to see what we can do to help resolve this application problem you're experiencing.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_14f9f3

Visitor

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2 Messages

2 years ago

I am also having issues with this [Edited: "Language"] app. All I want to do is unpause all of my devices. And the virtual assistant isn’t even in the slightest of helpful. I tried calling my local store and the same [Edited: "Language"]. Why can’t a REAL PERSON on the phone help me. I am beyond frustrated. 

(edited)

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user_7eece2

Visitor

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8 Messages

2 years ago

This is the error over and over

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Zeek1822

Visitor

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3 Messages

2 years ago

Having this issue as well and it still has not been fixed, thanks xfinity. At&t is starting to look real nice. 

1

XfinityBenjaminM

Official Employee

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1.6K Messages

@Zeek1822 Hello! Can you please send us a Private Message with your full name and address? We do want to clarify what issue you're needing assistance with specifically.

 

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to speaking to you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Izlandia

Visitor

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1 Message

2 years ago

I am also having this issue. I am receiving calls that my account isn't being paid, but I cancelled my account back in August. I do not have an active Xfinity account. I don't even live at the address it's saying I do. I cannot login to find out what the heck is going on.  It just keeps telling me to log in, then verify with a code, then goes right back to asking me to log in again. OVER AND OVER AND OVER.  

I need to be able to access my account to find out why the hell it's saying I have an account again!

1

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XfinityChristy

Official Employee

 • 

1.6K Messages

@Izlandia thank you for reaching out via our Xfinity Forums. I would be happy to review your old account with you and help you locate the details you are needing. To get started, please send our team a direct message with your full name and full service address.

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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