J

Visitor

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1 Message

Thu, May 13, 2021 12:07 PM

Login loop

I’m stuck in a login loop on the xfinity app.

Official Employee

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412 Messages

6 m ago

Greetings, @jaquelinehen234! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues logging in, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about what was happening? Are you using the same login for your 'Xfinity" app as you are using here on the forum? What sorts of error messages are you seeing?

Visitor

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1 Message

So I'm basically having the same problem, I log in, wait, then I'm back to the login page. It's very frustrating since i can't even log into the xfinity app on my phone, let alone on the website. This has been happening for so long I have lost count.

Official Employee

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256 Messages

Hello, @user_201d30, thank you for taking the time to comment and share your experience with us. I am sorry to hear you have been experiencing an issue with logging into your account. Please rest assured, we got you! 

 

Have you attempted any troubleshooting steps on your own? Some steps may include but are not limited to, clearing cache and cookies, using different web browser. Please let us know so we can look further into this with you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

I’m having the same issue here, cleared cookies, different device, different browser, reinstalled, nothing works. Help

Visitor

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1 Message

I'm having the same problem.  Was this ever resolved?

Official Employee

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294 Messages

Hello @user_eba075, thank you for reaching out to us on our community forums. Is this issue only occurring on the Xfinity application? Are you having this issue with one particular devie or multiple devices? Are you able to log into your account and open up Xfinity xFi through our website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

I am also stuck in a login loop. We have tried all the trouble shooting steps including clearing cookies, different browser, different device, re downloading app etc. we are unable to get past the login page/login loop. Please help as this is the first step in the internet activation and we can not get in to the app to complete it. 

Official Employee

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649 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Have you already visited: https://comca.st/2ZTbAFH to set up your Xfinity user name and password? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I’m in the loop too. Did you ever find a solution? 

Official Employee

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395 Messages

Hello, @user_bc0101

 

This was reported as a known issue a couple of days ago, and we've since released an update. Are you still stuck on the login screen/loop? I recommend rebooting the device you're using and seeing if you're now able to access it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I am still stuck on the login loop. Nothing I can do. 

Ive updated the app. Uninstalled, reinstalled. All of it. 

Visitor

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1 Message

@user_081f77 I called their support number and they were able to fix it for me immediately. I think they said my account hadn't been verified.

Official Employee

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383 Messages

Hi, @user_081f77. Thank you for giving that a try. I'm sure we can help sort this out. Have you been able to log in before, or is this your first time getting in for this account? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

16 d ago

I’m stuck in the same login loop. I’ve followed all the steps above, but nothing worked. Is there a number to call? I can’t find it on the website.

Visitor

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1 Message

3 d ago

I am stuck in the loop, tried multiple devices, restarting, clearing cache and still nothing. I can log in to xfinity but my account settings and other options on the site put me into a loop saying there is an error and i cant connect and to come back later.

Official Employee

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27 Messages

Hello, @User_FrK55, thank you for reaching out for help with the login issues. We will be glad to assist further, as the traditional troubleshooting didn't resolve the issue. We will circle back around once the issue has been resolved and let the community know the resolution. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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