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Tulipfera
1st Topic

Visitor

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2 Messages

Thu, Sep 15, 2022 2:33 PM

Log in issues

Hello, I am Alicia [Edited: "Personal Information"] and I am having an issue with the app where I am getting stuck in a log in loop. I've brought it up with 3 different agents and they have not been able to resolve this for me.

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Updated 

3 months ago

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XfinityOrlandoM

Official Employee

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293 Messages

3 months ago

@Tulipfera  I use the app every day and ran into the same issues, & what I had to do was uninstall the app & reinstall the app to make sure my device had the most updated version, have you tired that step yet

 

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Tulipfera

Visitor

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2 Messages

@XfinityOrlandoM​ Many times. I have contacted exactly five different reps and they all chose to ignore the issue and point out some other thing.

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3 months ago

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CCLuis

Problem Solver

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493 Messages

I see. Thank you for sharing those extra details with me. Just to confirm, are you getting this same issue on multiple devices?

I no longer work for Comcast

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3 months ago

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