U

Visitor

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1 Message

Saturday, January 7th, 2023 12:44 AM

Closed

Live chat

Live chat don't work just goes to a blank blue screen on one app and the other 2 apps just a blank white screen. I've Uninstalled the apps I've made sure they are updated, I've cleared Cache and cookies, my wife can chat from her phone but I can't it don't make sense.

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Official Solution

Official Employee

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982 Messages

2 years ago

Thank you for reaching out to us here today @user_8eba3a. Have you ensured both your phone and app have the latest updates? If so, what app specifically are you experiencing issues with? You can also access our Xfinity Assistant Chat here: https://www.xfinity.com/xfinityassistant/. We would be happy to look into any app issue from here for you if you are able to provide us that additional information.

If needed, additional information about Xfinity Assistant can be found here: https://www.xfinity.com/support/articles/get-help-from-xfinity-assistant

Please let us know if you have any other questions or comments. 

(edited)

Visitor

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2 Messages

1 year ago

[Edited: "Language"] I’ve been trying to get a hold of someone because I can’t do what I need to do through these [Edited: "Language"] props. I cannot believe it is this hard to get a hold of someone. I am seriously I just got Xfinity I am about to cancel the service and go to Verizon. This is insane.

(edited)

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