@Kamal the live chat assistant.

user_ea8qna - Thank you so much for taking the time to share your feedback with us. We truly appreciate hearing from you. We’d love the opportunity to talk with you in more detail and make sure your comments are passed along to the appropriate team. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message